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Privacy Policy

Last updated: August 2026

Your Privacy Matters

At RoamingXplorer, thoughtful travel begins with trust. We respect your privacy and are committed to handling your personal data responsibly, securely and transparently.

This Privacy Policy explains how RoamingXplorer collects, uses, stores and shares personal data when you:

  • Visit our website;
  • Contact or communicate with us;
  • Make an inquiry;
  • Request or book a journey;
  • Travel with RoamingXplorer;
  • Subscribe to receive news or marketing communications; or
  • Otherwise interact with our services.

RoamingXplorer is a Thailand-based tour operator. We process personal data in accordance with Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”) and other data-protection requirements that may apply to our activities.

1. Who Is Responsible for Your Personal Data?

For the purposes described in this Privacy Policy, RoamingXplorer is the data controller responsible for deciding how and why your personal data is processed.

Our full contact details are provided in Section 18 of this Privacy Policy.

2. Personal Data We Collect

The personal data we collect depends on how you interact with RoamingXplorer and the services you request.

We may collect the following categories of personal data:

Identity and contact information

  • Name and title;
  • Postal address;
  • Email address;
  • Telephone or messaging contact details;
  • Country of residence;
  • Nationality; and
  • Date of birth, where required.

Inquiry and travel information

  • Preferred destinations;
  • Travel dates and duration;
  • Travel interests and preferences;
  • Group size and details of accompanying travelers;
  • Accommodation and transportation preferences;
  • Language preferences;
  • Special occasions or journey requests; and
  • Other information you provide when requesting a proposal or itinerary.

Booking and identification information

  • Booking references;
  • Passport or other identification details where required for travel arrangements;
  • Flight, rail or other transportation information;
  • Hotel and accommodation details;
  • Travel insurance information, where applicable;
  • Emergency contact information; and
  • Information reasonably necessary to arrange and operate your journey.

Payment and transaction information

  • Payment status;
  • Transaction references;
  • Billing information;
  • Amounts paid or payable; and
  • Records relating to refunds, cancellations or other transactions.

Payment information may also be processed directly by a bank, payment provider or other financial service provider.

Communications

  • Emails, messages and correspondence;
  • Inquiry and booking records;
  • Feedback, reviews and survey responses; and
  • Records of requests or conversations with our team.

Photographs and media

We may collect photographs, videos or other media that you provide to us or that are created during a RoamingXplorer journey.

We will request permission where consent is required before using identifiable guest photographs or videos for promotional, website or social-media purposes.

Website and technical information

When you visit our website, we may automatically receive limited technical information, including:

  • IP address;
  • Browser and device type;
  • Operating system;
  • General location derived from an IP address;
  • Date and time of access;
  • Pages viewed;
  • Referring website or source;
  • Website interactions; and
  • Information collected through cookies and similar technologies.

More information about these technologies is provided in our Cookie Policy.

We collect most detailed traveler information after an inquiry or booking through direct communication and traveler information forms that may be sent by email.

3. Sensitive Personal Data and Special Requirements

To provide a safe, appropriate and comfortable travel experience, you may choose to tell us about:

  • Food allergies;
  • Dietary requirements;
  • Medical or health-related requirements;
  • Disabilities;
  • Accessibility or mobility requirements; or
  • Other special requirements relevant to your journey.

Some of this information may be considered sensitive personal data under applicable law.

We will collect and use sensitive personal data only when reasonably necessary and permitted by law. Where required, we will ask for your explicit consent.

We may share relevant information with a service provider when necessary to meet a particular requirement, for example, informing a restaurant about a serious food allergy or advising a hotel, guide or transportation provider about an accessibility requirement.

We ask that you provide only information that is relevant and reasonably necessary for your travel arrangements.

4. How We Collect Personal Data

We may collect personal data:

Directly from you

This may occur through:

  • Website inquiry forms;
  • Traveler information or booking forms;
  • Email correspondence;
  • Telephone calls or messaging services;
  • Direct communication with our team;
  • Feedback forms or surveys; and
  • Communications before, during or after your journey.

From another person or organization

We may receive personal data from:

  • A family member, friend or group organizer making arrangements on your behalf;
  • A travel agent or representative;
  • A corporate client or organization arranging travel;
  • A travel partner or service provider; or
  • Publicly available sources, where appropriate and lawful.

If you provide personal data about another traveler, you should ensure that you are authorized to provide the information and that the traveler understands how RoamingXplorer will use it.

Automatically through our website

We may collect limited technical and usage information through cookies, server logs and similar technologies. We manage non-essential cookies according to the consent choices available through our cookie banner and Cookie Settings.

5. How and Why, We Use Personal Data

We may use personal data for the following purposes:

Inquiries and journey planning

  • Responding to inquiries and requests;
  • Understanding your interests and requirements;
  • Designing, recommending or personalizing itineraries;
  • Preparing proposals and quotations; and
  • Confirming availability with travel partners.

Booking and operating your journey

  • Confirming and administering bookings;
  • Arranging accommodation, transportation, guides, meals, activities and experiences;
  • Communicating with you before, during and after your journey;
  • Managing special requirements;
  • Providing customer service and assistance;
  • Coordinating with accompanying travelers and travel partners; and
  • Assisting during emergencies or unexpected circumstances.

Payments and business administration

  • Processing and recording payments;
  • Administering refunds or cancellations;
  • Maintaining booking and transaction records;
  • Managing our relationships with guests and partners; and
  • Meeting accounting, tax, legal and regulatory requirements.

Website operation and improvement

  • Operating and securing our website;
  • Remembering visitor preferences;
  • Understanding how visitors use the website;
  • Identifying technical problems;
  • Improving website content, performance and usability; and
  • Measuring the effectiveness of our communications or marketing, where applicable.

Marketing and communication

  • Sending information about RoamingXplorer journeys, destinations, experiences or news;
  • Responding to social-media or other online communications; and
  • Measuring engagement with our communications, where permitted.

Legal and business protection

  • Preventing fraud or misuse;
  • Protecting guests, partners, employees and our business;
  • Establishing, exercising or defending legal claims;
  • Responding to lawful requests from authorities; and
  • Complying with legal, regulatory or administrative requirements.

6. Legal Bases for Processing

Depending on the circumstances, we may process personal data on one or more of the following legal bases:

  • Pre-contractual necessity: To take steps at your request before you agree with us, such as preparing an itinerary or quotation.
  • Contractual necessity: To arrange and provide a journey or another service you have booked.
  • Legal obligation: To comply with applicable legal, tax, accounting, regulatory or administrative requirements.
  • Legitimate interests: To operate, protect and improve our business and services, provided that those interests do not override your rights and interests.
  • Consent: Where you have given consent for a particular purpose, including certain marketing, sensitive-data or non-essential cookie activities.
  • Vital interests: Where processing is reasonably necessary to protect someone’s life, health or safety in an emergency and the law permits such processing.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal will not affect processing lawfully carried out before consent was withdrawn.

Withdrawal of consent may affect our ability to provide a service when the information is necessary for that service. If this applies, we will explain the consequences to you.

7. Sharing Personal Data with Travel Partners

Travel arrangements require us to work with carefully selected partners and service providers.

Where necessary to plan, book or operate your journey, we may share relevant personal data with:

  • Hotels and other accommodation providers;
  • Tour guides and local hosts;
  • Drivers and transportation providers;
  • Restaurants and dining venues;
  • Activity, attraction and experience providers;
  • Airlines, rail operators or other transportation providers;
  • Travel insurance providers, where applicable;
  • Travel agents or representatives involved in your arrangements;
  • Banks, payment providers and financial service providers;
  • Technology, website-hosting, email and communications providers;
  • Analytics, marketing and website-support providers, where applicable;
  • Professional advisers, including accountants, auditors, insurers or legal advisers; and
  • Government, regulatory, immigration, law-enforcement or other authorities where required or permitted by law.

We aim to disclose only the personal data reasonably necessary for the recipient to perform the relevant service or meet a lawful requirement.

Service providers handling personal data on our behalf are expected to protect it and use it only for authorized purposes.

We do not sell or rent your personal data.

8. International Transfers

RoamingXplorer is based in Thailand, while our guests, travel partners and technology providers may be located in other countries.

As a result, personal data may be transferred to, stored in or processed in a country outside Thailand. The data-protection laws of that country may differ from Thailand’s laws.

Where an international transfer is subject to legal requirements, we will take appropriate steps to protect the personal data. Depending on the circumstances, these measures may include:

  • Transferring data to a country recognized as providing an adequate level of protection;
  • Using appropriate contractual or organizational safeguards;
  • Obtaining consent where legally required; or
  • Relying on another legally permitted basis for the transfer.

International travel may also require you to provide personal data to an overseas hotel, guide, transport provider, or other travel partner to fulfill your booking.

9. How Long We Retain Personal Data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected.

When deciding how long to retain information, we consider:

  • The nature and sensitivity of the data;
  • Whether you made only an inquiry or completed a booking;
  • The duration of our relationship with you;
  • Operational and customer-service requirements;
  • Applicable tax, accounting and legal obligations;
  • Relevant limitation periods;
  • The need to resolve disputes or establish legal claims; and
  • Your consent or marketing preferences.

Inquiry information that does not result in a booking will not be retained indefinitely.

Booking, transaction, and accounting records may be retained longer where required for legal, tax, accounting, insurance, or dispute-resolution purposes.

Sensitive traveler information, identification documents and special-requirement information will be deleted, securely destroyed or anonymized when they are no longer reasonably required, unless continued retention is required or permitted by law.

Information collected through cookies is retained for the periods described in our Cookie Policy.

10. How We Protect Personal Data

RoamingXplorer uses reasonable administrative, organizational and technical measures to protect personal data against:

  • Unauthorized or unlawful access;
  • Accidental loss;
  • Misuse;
  • Unauthorized disclosure;
  • Alteration; and
  • Destruction.

Access to personal data is limited, where reasonably possible, to people and service providers who need it for legitimate business, legal or travel-related purposes.

We also take reasonable steps to ensure that service providers handling personal data on our behalf apply appropriate security and confidentiality measures.

Although we take appropriate precautions, no method of electronic communication or storage can be guaranteed to be completely secure.

11. Your Privacy Rights

Subject to the conditions, limitations and exemptions under Thailand’s PDPA and any other applicable law, you may have the right to:

  • Withdraw consent where processing is based on consent;
  • Request access to and obtain a copy of your personal data;
  • Request correction of inaccurate, incomplete or misleading personal data;
  • Request deletion, destruction or anonymization in certain circumstances;
  • Request restriction of processing in certain circumstances;
  • Object to certain processing, including certain direct-marketing activities;
  • Request data portability where applicable;
  • Ask how your personal data was obtained when it was not collected directly from you; and
  • Lodge a complaint with Thailand’s Personal Data Protection Committee or another competent supervisory authority where applicable.

If you wish to exercise a privacy right, please get in touch with us using the details in Section 18.

We may need to verify your identity before responding. We may also request information reasonably necessary to understand and process your request.

Some rights are not absolute. We may decline or limit a request where permitted by law, but where appropriate, we will explain the reason.

12. Cookies and Similar Technologies

Our website uses or may use cookies and similar technologies to:

  • Enable essential website functions;
  • Maintain website security;
  • Remember visitor preferences;
  • Understand website use and performance;
  • Display embedded third-party content; and
  • Support analytics or marketing activities, where applicable.

Strictly necessary cookies may operate without consent when required for the website to function.

Where required by applicable law, functional, analytics, advertising or other non-essential cookies will not be activated until you provide consent.

You can accept, reject or manage non-essential cookies through the cookie banner or the Cookie Settings link on our website. You may change or withdraw your cookie consent at any time.

For information about the types of cookies we use, their providers, purposes and retention periods, please read our Cookie Policy.

13. Marketing Communications

Where permitted by law, and where any required consent has been obtained, RoamingXplorer may send you information about our journeys, destinations, experiences or news.

You may unsubscribe by:

  • Selecting the unsubscribe option included in a marketing email, where available; or
  • Contacting us at askme@roamingxplorer.com.

Choosing not to receive marketing communications will not affect service communications required in connection with an inquiry, quotation, booking or journey.

If you withdraw consent or object to marketing, we may retain limited information on a suppression list to ensure that we respect your request.

14. Children’s Personal Data

Some RoamingXplorer journeys are designed for families and may include children.

Where personal data about a child is required to plan or operate a journey, we will collect only the information reasonably necessary for that purpose.

Where consent from a parent, legal guardian or another authorized person is required by law, we will take reasonable steps to obtain it.

Parents and guardians should provide information about children traveling with them. Children should not submit personal data directly to RoamingXplorer without a parent or guardian involved.

15. Emergency Contacts and Other Travelers

If you provide information about an emergency contact or another traveler, you confirm that you are authorized to provide that information or have another lawful basis for doing so.

You should make the individual aware that you have provided their information to RoamingXplorer and, where reasonably possible, direct them to this Privacy Policy.

We will use emergency-contact information only for journey administration, safety and emergency purposes, unless another use is required or permitted by law.

16. Third-Party Websites and Services

Our website may contain links to websites operated by hotels, travel partners, tourism organizations, social-media platforms or other third parties.

Third-party websites and services operate under their own privacy and cookie policies. RoamingXplorer is not responsible for their independent privacy practices or website content.

We encourage you to review the relevant privacy information before providing personal data to a third party.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to:

  • Our services or business practices;
  • The personal data we collect;
  • The technologies or service providers we use; or
  • Applicable legal and regulatory requirements.

We will publish the latest version on our website with the date it was last updated.

If a change materially affects how we use personal data, we will provide additional notice or seek consent where required by law.

18. Contact Us

If you have questions about this Privacy Policy, how RoamingXplorer handles personal data or how to exercise your privacy rights, please contact:

Data Controller: RoamingXplorer
Legal company name: NN Home Living Co., Ltd (Branch 1)
Registered address: 23/2 Soi Sukhumvit 34, Khlong Tan, Khlong Toei, Bangkok 10110, Thailand
Email: askme@roamingxplorer.com
Telephone: +66 96 749 1815
Website: www.roamingxplorer.com

If you believe your personal data has not been handled appropriately, please get in touch with us first so we can try to resolve your concern. You may also have the right to lodge a complaint with Thailand’s Personal Data Protection Committee or another competent supervisory authority.